How Can We Help You?
Find answers to frequently asked questions about our healthcare tourism platform
Platform & Services
Information about FlyAwayHealth platform and how it works
Q1:What is FlyAwayHealth and how does it work?
FlyAwayHealth is a trusted digital platform that connects patients with accredited healthcare providers in various countries. Patients submit their medical needs, and receive customized treatment offers. The platform is completely free for patients—our revenue comes from healthcare providers.
Q2:How long does it take to receive treatment plans?
You typically receive your first offers within 24–72 hours, depending on the complexity of your case and the specialty required.
Q3:How do I apply for treatment?
Just fill out the form on our homepage—it takes less than 2 minutes.
Q4:Is support available in languages other than English?
Yes. Depending on the organization you choose, your healthcare provider can offer interpreting services in up to 30 languages.
Q5:What treatments are most popular on your platform?
Plastic surgery, dental care, bariatric surgery, fertility treatments, and orthopedic procedures are among the most requested.
Q6:Can I read real patient reviews?
Yes, verified reviews are available on each provider's profile.
Q7:Can I use FlyAwayHealth in case of an emergency?
FlyAwayHealth is not intended for emergency care. Please seek immediate local assistance in urgent situations.
Costs & Savings
Information about pricing, savings, and payment options
Q1:How does FlyAwayHealth help me save money on medical treatment?
FlyAwayHealth helps you access world-class healthcare services at significantly lower prices—often saving you 50% to 80% compared to treatment costs in countries like the U.S. We connect you with providers in countries where costs are lower, negotiate exclusive rates, and provide transparent pricing without hidden fees.
Q2:Why do treatment prices vary so much between countries?
Cost of labor, currency exchange rates, overhead expenses, and local economic factors all contribute. Patients can often save 50–80% compared to domestic prices without compromising on quality.
Q3:Do I have to pay anything to use FlyAwayHealth?
No. The platform is completely free for patients. We only receive payment from healthcare providers.
Q4:How can I find out the total cost of my treatment?
Once you submit your medical information, you'll receive detailed offers directly from clinics or hospitals, including pricing and treatment details.
Q5:Do I pay FlyAwayHealth or the clinic directly?
You pay the provider directly. We do not act as a middleman for financial transactions.
Q6:Will my insurance cover the treatment abroad?
Some international health insurance policies may cover treatments abroad. You should confirm with your insurance provider.
Q7:What happens if I cancel the treatment? Can I get a refund?
Each clinic has its own cancellation and refund policy, which will be included in your treatment offer.
Medical Tourism & Safety
Information about medical tourism, safety, and why it's popular
Q1:Why has medical tourism become so popular?
Due to high costs, long wait times, and limited access to certain treatments in some countries, many patients seek faster, more affordable, and equally effective care abroad.
Q2:Is it safe to travel for medical purposes?
Yes. We only work with providers in safe, reputable areas and always give patients a full safety briefing before travel.
Q3:How do you select the clinics and doctors?
We work with licensed, accredited healthcare providers that have experience with international patients and meet strict quality standards.
Q4:Can I speak to the doctor beforehand?
Yes, many providers offer a free pre-consultation or virtual meeting so you can discuss your case.
Q5:Can I get a second opinion before I decide?
Absolutely. You can request multiple offers and compare opinions from different experts.
Q6:What if complications arise during or after the treatment?
The clinic is responsible for managing any complications and follow-up care. Some providers also offer written guarantees.
Q7:Can I receive post-treatment follow-up care?
Yes. Many clinics offer online follow-ups, and FlyAwayHealth helps monitor your post-op experience as well.
Q8:Is my personal information secure?
We share your initial information, which will be sufficient for healthcare providers to make an offer. After that, all information exchange is between the patient and the healthcare providers. All providers must comply with patient privacy laws worldwide.
Travel & Logistics
Information about travel arrangements, accommodation, and logistics
Q1:Do you organize flights, hotels, and transfers?
Our providers can assist with all travel arrangements if you prefer. This is optional and customizable.
Q2:Can a companion travel with me?
Absolutely. Your healthcare provider can help arrange accommodation and travel plans for companions too.
Q3:Can you assist with travel documents or visas?
Yes. The healthcare tourism services provide visa guidance and travel support through their solution partner agencies.
Q4:Once I choose a clinic, how quickly can I travel?
Depending on availability, most patients can travel within 2–10 days after finalizing their treatment plan.
Q5:Can I combine treatment with a vacation?
Yes, many patients take advantage of recovery time to enjoy cultural or natural tourism, as long as it doesn't interfere with healing.